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Stephen E Swan asked on 03.04.2019

do you answer your tickets?????????been trying to reach you and do not get reply bout overdue order???

BPG/Biogenic published on 04.04.2019

Dear Mr. Swan;

We are having some delays in shipping orders as well responding to inquires online because of illnesses of two people in our logistics.

Your order # 7995 was shipped with tracking number RI272377106BG.

We have checked at the US Postal Service web site at and status is label created, which is strange status.

Now checking with our shipping department order status and will respond with ticket # 0000019240

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