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Sarah asked on 16.01.2019

Where will you be shipping your products from?

BPG/Biogenic published on 17.01.2019

The products are shipped out of Bulgaria as the name suggests.

The site specializes in rose oil cosmetics and rose oil itself.
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Sarah asked on 16.01.2019

Can I get a discount for first order?

BPG/Biogenic published on 16.01.2019

Well, we offer free shipping for our products offered on the Additionally we offer Bulgarian Rose Membership Club, which once purchased at $100.00 on yearly basis offers to members 20% off every order including rose oil.

Unfortunately we cannot implement at this stage discounts applicable on first orders only. And potentially if the first order is for rose oil, of which we offer from 1 gram to 100 grams it is going below cost significantly.

We, will discuss the matter with our IT department to make sure there is no way to accommodate your request.
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KATSUYOSHI NEMOTO asked on 16.01.2019

We are Japanese trading company located in Tokyo, japan. One of our cosmetic manufacture is interested in Damask rose oil (name :Rosa damascena) in bulk packing for cosmetic materials which will be blended with other ingredients. If you could make an offer, we would like to have product specification/certificate of analysis, and current price indication calculated on CIF Tokyo airport, japan.

BPG/Biogenic published on 16.01.2019

We operate distilleries and the Bulgarian Rose oil aka Rose otto, or Attar of Roses is one of our key products. We do offer some specialty materials such as low in allergens rose oil for cosmetic purposes, as well as traditional and organic rose oil. In terms of an offer we will contact you by a separate email. Pricing is usually based on 1) quantity, 2) time of delivery (advanced orders, or material in stock), and 3) type of oil - traditional, organic.
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Dora asked on 16.01.2019

Will the higher purity of Bulgarian rose oil crystallize? What will happen?

BPG/Biogenic published on 16.01.2019

Congealing Point. The congealing point of oil of rose is that degree of temperature at which the first crystals appear when the oil is subjected to slow cooling.

Rose oil consists of 30% stearoptene (the solid phase containing such hydrocarbons as eycosan) and eleopten (the liquid phase). The former is odorless but it fixes the scent well and endues it with durability. When cooler temperatures prevail the stearoptenes present in the oil cause the entire contents of the concum to solidify, but it only requires gentle warmth to cause the Rose Otto to become liquid again.
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Pavel asked on 16.01.2019

Can I store your lavender oil in an aluminum bottle for essential oils for unlimited time? Or do I have to store it in a glass bottle? I noticed you have unlimited shelf life for your lavender oil, but I also noticed that most sellers claim 3-5 years. Can you explain or prove your claim regarding unlimited shelf life for lavender oil. Rose, sandalwood, vetiver, patchouli thyme and oregano have no expiry.

BPG/Biogenic published on 16.01.2019

Well, it is always better to store essential oils in dark glass bottles. Indeed lavender oil may have unlimited shelf life if properly stored.
In terms of unlimited shelf life it is about the purity and content of individual compounds contained the oil. Most oils are purely alcohols and that allows low or no deterioration of the material over time.
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Kathleen Fischer asked on 12.01.2019

Change my order info: Wyoming was recorded, but it shoud be Wisconsin on my recent order help!

BPG/Biogenic published on 12.01.2019

We are in receipt of your order for tobacco absolute, and will corret the delivery state to Wisconsin as requested. It will show on the credit card charge receipt and other emails.
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lise petrin asked on 12.01.2019

hi i received my tabex iam very happy the shipping was fast to canada i will start my tabex in one week and will informe you for the result. thank you best regards

BPG/Biogenic published on 12.01.2019

Thank you for confirming receipt of your order. We are always concerned with timely delivery.

Please make sure to review patient details:

Good luck from us!
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Saskia Binder asked on 03.01.2019

do you wash off the rose oil face mask? or leave it in

BPG/Biogenic published on 03.01.2019

The rose oil mask is to be wasshed off:

Instructions for use: apply the mask evenly on clean and dry skin avoiding the eyes and mouth area. Leave the mask on for 10-15 minutes. Wash it off with warm water and pat your skin dry with a towel.
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Troy Norriss asked on 30.12.2018

Do you ship Tribestan from outside USA, or from Bulgaria? I need to know because it takes 30 days to get it from Bulgaria.

Thank you

BPG/Biogenic published on 30.12.2018

We have Tribestan in stock both in the USA (the use eddition in pink packaging), and in Bulgaria the European edition. Depending on the destination we can ship it from where appropriate. Orders may be placed at

Happy New Year!
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GJ asked on 15.12.2018

Hi - I have a question about Oligopeptosaccharides that are part of the ingredients. Is there any specific ingredient in that in particular? Best regards

BPG/Biogenic published on 16.12.2018

DWGE natural and biologically active compounds including 2, 6-dimethoxy-p- benzoquinone (2,6DMBQ), pre-fermented oligosaccharides, short- chain fatty acids (SCFAs) derived from non-GMO and organic wheat germ, free of gluten, gliadin, and fructan.
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