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Stephen E Swan asked on 03.04.2019

do you answer your tickets?????????been trying to reach you and do not get reply bout overdue order???

BPG/Biogenic published on 04.04.2019

Dear Mr. Swan;

We are having some delays in shipping orders as well responding to inquires online because of illnesses of two people in our logistics.

Your order # 7995 was shipped with tracking number RI272377106BG.

We have checked at the US Postal Service web site at and status is label created, which is strange status.

Now checking with our shipping department order status and will respond with ticket # 0000019240
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Ivanka Vujkov asked on 26.02.2019

I try to contact you but email just return what ever I do.. What is email address where I can send the reply email to your email?

BPG/Biogenic published on 26.02.2019

Hello Ivanka; I hope all was figured out to correspond on our help desk, which is our preferred method of discussing maters. We believe you already have a ticket opened on the Biogenic help desk at:
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Chris Cressoine asked on 05.07.2018

where to buy breast band for post breast augmentation surgery

BPG/Biogenic published on 05.07.2018

We are in a completely different line of business - pharmaceuticals, and are unable to suggest where to locate such band.
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alicia asked on 10.04.2018

discupe, no entiendo mucho inglés, se paga con tarjeta de crédito ?muchas gracias

BPG/Biogenic published on 10.04.2018

Correcto, aceptamos pagos con todas las principales tarjetas de crédito. Por supuesto, las tarjetas de débito emitidas por las principales compañías de tarjetas también son aceptables.
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Myta Santiago asked on 08.04.2018

Hi! I would like to buy some products from you but I would like to know if your brand does not test on animals? Thank you!

BPG/Biogenic published on 08.04.2018

Hello. Definitely cruelty free and no testing on animals.
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KATHY DIANNE TOMPKINS asked on 22.03.2018

where do you find the discount code?

BPG/Biogenic published on 22.03.2018

Discount code is not applicable on the main web site.

Depending on the product of interest we offer several Club Memberships for some key products and members receive either percentage of order, or fixed amount off of the item price.

Please advise the product of interest by posting another question on our Q&A system.
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Lee Nielsen asked on 08.03.2018

Can I pay with Paypal?

BPG/Biogenic published on 09.03.2018

Unfortunately we no longer offer PayPal. We only accept credit and debit cards at present.
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Robert Terch asked on 13.02.2018

How long does it take to get order?

BPG/Biogenic published on 14.02.2018

The least expensive option we offer is postal service airmail and takes some 4 to 7 days for European destinations, and most other destination are 10 to 14 days. Cost is for most order $6.50 and is weight based. We also offer EMS at $45.00 with 4 to 7 days delivery, and courier with 2 - 4 days at $75.00.
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Csobay László asked on 07.02.2018

I would like to take Nivalin injections. 15 mg doses. I live in Hungary. How do I get it?

BPG/Biogenic published on 07.02.2018

NIvalin (Galantamine) may be ordered online at this link:

Nivalin in injection form comes in 10, 5 and 2.5 mg per milliliter.

We offer several shipping options.
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gbessay varney asked on 05.01.2018

super koko is for what treatment

BPG/Biogenic published on 06.01.2018

That is not our product. We, searched the web and there appears to be some information on it:

We cannot comment on the product we are not familiar with.
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