We have searched our records for your Tabex order with your name and email address, which is what is available to us with this communication. We do not find a record of your order. If you have placed the order you should have received an acknowledgement email and following our processing credit card charge receipt.
At some point earlier in the month we have switched our systems to a new server and we have had some downtime, and database errors. We actually had some about 4 orders with no data. It is possible yours were these specific orders.
Please place a new order at https://www.tabex.net.