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Kim asked on 31.01.2016

Hi, I would like to purchase DOGgeviti for my dogs and my parents dog. Do you currently have a UK distributor or do I have to order from you directly? If the latter, can you give me an idea of shipping costs and delivery times. I think you should consider a UK distributor if you don't already have one as you are missing a potentially huge market share.

BPG/Biogenic published on 31.01.2016

We are simply a distributor offering the DOGgeviti online. To our knowledge there is no distributor of DOGgeviti in the UK.

It would be our suggestion to order the product online at this link:

Here is an example of the total cost when ordering 3 units of DOGgevity under 50 lbs.

Order total: $ 119.85
Taxes: $ 0.00
Delivery: $ 6.50
Grand total: $ 126.35

We will send a copy of this communication to the manufacturer for their consideration.
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Rosemary asked on 29.01.2016

I would like to be a supplier of Tabex in Australia.
Could you please advise if this is possible and what are your processes & costs

BPG/Biogenic published on 30.01.2016

Tabex is not available in Australia from a distributor yet. The product is undergoing clinical trials and now in Phase III. Extab Pharma ( has obtained worldwide marketing rights, and are the firm to discuss distribution matters with.
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brenot asked on 29.01.2016

ok, please send replacement order . po 1275

BPG/Biogenic published on 29.01.2016

We just responded to another question and have provided the delivery address we have in our records.

If the delivery address is correct you need to do nothing as we will dispatch the replacement order on the January 30th.

If the delivery address is not correct please provide a new delivery address on this system, where it appears you are receiving our messages.
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brenot asked on 29.01.2016

hi, invoice a 04/01/2016 , i no receve my tabex .
please send me a track ship !!!

Description: Quit smoking

Invoice Number: 140518-20999
Customer ID: 510740

PO Number: 1275
Tax Exempt: No

BPG/Biogenic published on 29.01.2016

Dear Mr. Didier;

We have sent multiple responses in regards to your order # 1275. Obviously our emails have not been received.

We proposed to send replacement order at no additional cost, or to make a refund to your card.

This response will post at the Q&A area at the bottom of, and you can respond to our Q&A system again because it is internet based and will retain the message online.
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e bradley asked on 29.01.2016

product received thank you

BPG/Biogenic published on 29.01.2016

Dear Mr. Bradley;

Thank you for notifying us of the receipt of your order. We have shipped the original order on December 15th and a replacement order on the January 19th because original order was not delivered.

Whichever order was delivered we are relieved that it was. Please make sure to follow the Tabex recommended intake schedule:
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Heidi Boyd asked on 27.01.2016

I ordered on 12 January, 2016 and haven't seen the product yet. Do you have a tracking code? I was weary in purchasing as there are so many scams. Please put my mind at ease.

BPG/Biogenic published on 28.01.2016

We have processed your Tabex order on the 11th and it was shipped on the 12th with the Bulgarian Posts Airmail. Airmail has a tracking number, but it is not as detailed as courier services, and only works after some longer period of time. We will request the tracking number for your order.

Orders shipped with airmail to Australia normally take some 12 to 14 days for delivery. Please allow a bit more time for delivery.

Not to worry. If something happens such as non-delivery, or damaged product contact us - we will send a replacement at no additional cost, or refund your money.
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Lida Thassiti asked on 27.01.2016

I received an e-mail with the total cost of my order and its delivery method and it is still 63,5 USD and not 35,5 USD. Why have you not changed the delivery method ??

BPG/Biogenic published on 27.01.2016

Dear Madam; Indeed your order was processed with the EMS charge of $35.00 instead of the $6.50 airmail charge. Someone has missed to read that message.

Not to worry, we are going to refund the difference of $28.50 shortly to your credit card. You will receive by email a notification of the refund.
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LIDA THASSITI asked on 26.01.2016

I managed to put an order from Greece
.I have a problem with the deliverycosts. Is it possible to change now to Postal Service Airmail from the expensive Postal service Ems which I chose by mistake

BPG/Biogenic published on 26.01.2016

We are in receipt of your Tribestan order # 1363. We have noted that the order is placed with EMS, and you wish to change it to Airmail. No problem. We will do that. Order will be processed within hours and you will receive an email acknowledging the charge and it will reflect a total of $35.05.
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Dr Tamer Salama asked on 25.01.2016

I have an open ticket with no#0000000733 and not completed, also myaccount sometimes not open

BPG/Biogenic published on 25.01.2016

Indeed that ticket is still opened pending a response. You have requested a proforma invoice, or quote, and copy of the CPP for the product, which is still pending.
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Lida Thassiti asked on 25.01.2016

No possibility to give credit cardnumber online because of capital controls in Greece. I opened two tickets in my account and they were replied. What does it mean?

BPG/Biogenic published on 25.01.2016

Well, we do not think our independent shopping system is affected by the capital controls. It is indeed very strange case that you are not able to place an order. As a matter of fact we are receiving and fulfilling orders from Greece. Please try from a different computer.

The tickets on our help desk system were replied to means, that we have answered the questions you have posted there. You will need to log into the system and see the responses.
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