When consideration is given to the shipping costs involved it is most economical for us to use the services of the Postal Service. This possess some challenges as there is no tracing service offered, unless shipped with EMS or Priority service. It takes approximately 7 to 12 days for packages to reach their destination. It is not unusual that it takes even significantly more than that. Of course, on a special request we will ship with a courier-like services such as Federal Express, DHL, UPS, etc. for an additional charge in the amount of the actual cost quoted by such service.

With the above in mind we have the following assurances and guarantees about the safety of your money and products:

1. In case it takes more than the reasonable 15 calendar days for you to receive your product, we will:

a. Make a refund to a customer's credit card, less the shipping cost we have charged, or;

b. Ship another order within two business days after the customer has alerted us of an order not being received. There would be no additional charges to the customer.

2. Damaged product is refunded in full, or we can ship a replacement order at no additional cost to customer.

Note: In both cases the customer will have to bring it to our attention in writing that there is a problem with an order.